Official Booking Policies

Terms & Conditions

Transparent, fair, and safety-first guidelines for all rafting expeditions, camping stays, and adventure activities in Rishikesh.

Clear Pricing

Upfront rates with no hidden booking fees or surprise charges.

Certified Safety

Licensed guides, IRF gear standards & strict safety briefings.

Fair Conditions

Clear inclusions, transparent timelines & verified operations.

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General Inclusions Payment Cancellation

General Terms & Conditions

Toll Tax, Parking, Driver's T.A. & Service Tax will be paid by passenger.
Full & Final payments to be made before journey.
Agencies are authorized to change the tour program under unavoidable circumstances.
During the complete journey period, all risks to life and/or luggage property of the passengers would be to his/their own account.
We are committed to provide the services as per the contract of the package tours under normal circumstances only. In case of road blocking due to landside or any other natural disaster etc. we shall not be responsible for any refund of fare. If a passenger chooses to proceed further on his/their own in such a situation, we will not be responsible for their action.
If the passengers return back before time according to agreement, by their own wish, no refund of amount will be there.
List of passengers/ Name of Family members, for L.T.C purpose if it is required, will be issued separately.
Disputes, if any, would be subject to the Distt Dehradun Gharwal (UA).
Booking will be confirmed only after the advance payment is made.
Any meal, activity or service that has not been availed by the client, will not be adjusted in the package cost.
Total decided package cost will not be affected if there is any reduction in the number of persons.
We reserve the rights of changing the itinerary for smooth operations or to enhance the guest experience. In case of alternation, omission due to reasons beyond our control (although every effort would be made to provide the services as per the schedule) will not be liable for any claims. We will not be held responsible for any loss, damage, accident, death, injury etc; of any nature.
Package & cost is based on a minimum strength of 08/14/16/18/24…..- PAX.
Type of accommodation for nights/days as specified in chosen itinerary.
To and Fro travel by transport as by Guest/client.
All meals as specified in the itinerary.
Sightseeing, excursion as specified in the itinerary.
We will not be responsible for your personal belongings like mobile/camera/watch & any other.
You will not be able to avail this package in case you are undergoing any medical treatment (like Diabetes, High & low Blood pressure, Vertigo, Asthma, Heart problem, etc.).
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. Baggage & personal property/s at all times are at the client's risk.

Cost Includes

Twin/Triple sharing accommodation in tents.
All hygienic meals during the entire trip as per the itinerary.
Rafting with all safety equipment and Professional River guides.
Rafting, Trekking, Excursion as specified in the itinerary.
All adventure activities as specified in the itinerary
Entrance fees to all places and monuments (if applicable) as specified in the itinerary.

Cost Not Includes

Any increase in the govt. taxes leading to an increase in the land arrangements which may come into effect prior to departure and escalation of taxes as are applicable.
Expenses and services of a personal nature - telephone calls, meals, refreshments and snacks not specified in camp, room service, parking, insurance, laundry and porterage.
Any service not mentioned under heading "Tour Cost Includes" and the itinerary.

* Bonfire available in Evening (1or 2 bonfire for all groups in camp)
* Cliff jumping (Only Shivpuri Rafting & Marine Drive trip) (20 to 25 fit height)
* Rock Climbing / Rappelling site (20 to 25 fit Rock height)
* Complimentary for children below 5 years (without extra bed)
* Children between 5-10 yrs get a 50% discount (without extra bed)
* Total decided package cost will not be affected if there is any reduction in the number of persons.

Carry List

Back Packs or safari bags only, a pair of good quality and comfortable Sports Shoes (must already be in use for min.10 days), 2 pairs of Cotton Socks, Slippers, a Torch, Cap, Trek suit, 1 pair of shorts, 3 Pairs of Comfortable and sturdy wear for change, a jacket and pullover During winters). Water Sack, Toilet accessories, Light and nourishing Snacks, Diary and Pen, Personal Medicine, Camera/Binoculars.

Travel Insurance

We recommend our clients to take travel insurance for their travel risks.

Booking, Reservation & Deposit

A deposit of 50% of the total price is due with your reservation. Final payments are due before the departure and for a few special trips, 30 days before your trip starts. We also accept bookings from minors; however we do require the signature of either both the parents or the legal guardian on both, reservation form and liability waiver.

Confirmation Letter

Upon receipt of the reservation form, release of liability form and deposit, you will receive a confirmation by email followed by an Information Letter with detailed information regarding our contact information, meeting time, departure time.

Payments: The prices quoted are for payment by cash, draft, wire transfer, cheque, or electronic payment method. The applicable tour or activity price must be paid according to the payment terms shown at the time of booking, and payment must be made using the payment method and instructions provided with your booking confirmation. Failure to pay by the designated due date may result in cancellation of your booking without notice and forfeiture of the deposit in accordance with booking terms. Prices are quoted in Rupees / US dollars / Euros. For some special trips, the booking date may be up to 2 months before departure.

Cancellation Policy

Cancellations made beyond 30 days will qualify for a full refund after deducting bank/credit card .
charges if applicable. Thereafter, refund shall be made as follows:

50% of the total amount charged if canceled 2 Weeks prior the trip
75% of the total amount charged if canceled 1 Week prior the trip
100% Cancellation charge in if canceled less than 1 week of travel/postponement of the trip / no show.